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Hospitality

Barman R1400


Description
Suitable for learners who serve drinks to customers within a licensed premises.
Content
  • Module 1
  • Customer Service
  • Module 2
  • Process Incoming and Outgoing Telephone Calls
  • Module 3
  • Describe layout and services
  • Module 4
  • Communicate Verbally
  • Module 5
  • Secure Work Environment
  • Module 6
  • Maintain a safe work environment
  • Module 7
  • Maintain Health,Hygiene & a professional appearance
  • Module 8
  • Clean and restock coffee machine
  • Module 9
  • Providing a table drink service
  • Module 10
  • Serve Bottled Wine
  • Module 11
  • Maintain Effective Working Relations with Other Members of Staff
  • Module 12
  • Perform Basic Calculations
  • Module 13
  • Operate a Payment Point
  • Module 14
  • Maintain Data in a Computer System
  • Module 15
  • Develop Self Within the Job Role
  • Module 16
  • Prepare and Clear Areas for Table Service
  • Module 17
  • Clean an Store Glassware
  • Module 18
  • Provide a Table Drink Service
  • Module 19
  • Summative Assessments
  • Customer Service Summative Assessment
  • Process Incoming and Outgoing Telephone Calls Summative Assessmentr
  • Describe layout and services Summative Assessment
  • Communicate Verbally Summative Assessment
  • Maintain Effective Working Relations Summative Assessment
  • Secure Work Environment Summative Assessment
  • Maintain a Safe Work Environment Summative Assessment
  • Maintain Health, Hygiene and Professional Appearance Summative Assessment
  • Perform Basic Calculations Summative Assessment
  • Operate a Payment Point Summative Assessment
  • Maintain Data in a Computer System Summative Assessment
  • Develop Self Within the Job Role Summative Assessment
  • Prepare and Clear Areas for Table Service Summative Assessment
  • Clean an Store Glassware Summative Assessment
  • Clean and Restock Drinks Machine/Equipment Summative Assessment
  • Provide a Table Drink Service Summative Assessment
  • Serve Bottled Wine Summative Assessment
  • Skills Videos
  • How to clean Wine Glasses
  • Health and Safety - Personal Hygiene & Grooming
  • Basic Techniques on Serving Wine
  • The Basics of Wine Service
  • Glassware and Polishing
  • Safety Training
  • PPT
  • Menu presenting
  • Order taking BOT
  • Serve white wine
  • Serve red wine
  • Sparkling wine
  • Bill presentation
  • Self-assessments
  • Table Drink Service Test
  • Table Drink Service Test
  • Additional Resources
  • Menu Glossary
Completion rules
  • All units must be completed
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