Get this course ($75.00)

Hospitality

Customer Care Services R2500


Content
  • Module 1
  • Sell Products and Services
  • MODULE 2
  • Describe Layout and Services
  • MODULE 3
  • Maintain Effective Working Relationships with Other Members of Staff
  • MODULE 4
  • Maintain a Safe Work Environment
  • MODULE 5
  • Secure Work Environment
  • MODULE 6
  • Maintain Health, Hygiene & a Professional Appearance
  • MODULE 7
  • Communicate Verbally
  • MODULE 8
  • Process Incoming and Outgoing Calls
  • MODULE 9
  • Provide Customer Service
  • MODULE 10
  • Operate a Payment Point
  • MODULE 11
  • Maintain the Receipt, Storage and Issue of Goods
  • MODULE 12
  • Summative Assessments
  • Sell Products and Services Summative Assessment
  • Describe layout and services Summative Assessment
  • Maintain Effective Working Relationships Summative Assessment
  • Maintain a Safe Work Environment Summative Assessment
  • Secure Work Environment Summative Assessment
  • Maintain Health, Hygiene and Professional Appearance Summative Assessment
  • Communicate Verbally Summative Assessment
  • Process Incoming and Outgoing Calls Summative Assessment
  • Provide Customer Service Summative Assessment
  • Operate a Payment Point Summative Assessment
  • Maintain the Receipt, Storage and Issue of goods Summative Assessment
  • SKILLS VIDEOS
  • PPT
  • SELF-ASSESSMENTS
  • ADDITIONAL RESOURCES
Completion rules
  • All units must be completed
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